Assistant General Manager (NOC 60030 – Restaurant Assistant Manager)
Job Summary
As a key member of our restaurant’s hospitality staff, the Assistant General Manager must ensure the restaurant operates smoothly, with sufficient stock and staff at all times. The ideal candidate in this position must thrive in a dynamic, fast-paced environment, maintaining a courteous demeanour with customers, as well as effectively make use of downtime.
Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image. The Assistant General Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of staff, as well as the financial success of the establishment.
Duties & Responsibilities:
• Assist in restaurant operations and management of INK venues
• Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff. Requisition purchases as needed.
• Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.
• Review sales and beverage costs and reconcile any discrepancies in accounting. Ensure proper cash management.
• Resolve customer complaints promptly and according to company guidelines.
• Create pairing suggestions for menu items.
• Responsible for the liquor inventory and program
Requirements
• 3+ years’ experience in food service, including supervisory experience
• Completion of hospitality or food and beverage service management program, or equivalent experience
• Restaurant or management experience or more education is generally preferred.
• Strong understanding of business management and accounting principles.
• Excellent computer (MS Office, POS systems), problem-solving, and customer service skills.
• Exceptional communication and interpersonal skills.
• Ability to diffuse tense situations and resolve conflicts.
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Effectively delegate responsibilities and maximize resources.
• Decisiveness.
• Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.
Language of Work:
English
Job Location:
INK Entertainment Group
Various INK venues in Toronto and GTA
Head Office at 144 Bloor Street West, 7th Floor, Toronto, ON M5S 1M4
Position Type:
Permanent, Full-Time – 35 hours per week
Salary - $34.07 per hour
Benefits:
• Discretionary tips
• Group insurance benefits (including dental, medical, disability) available
• Incremental wage raise available based performance review annually
• Dining discounts at INK venues
We thank you for your interest; however, please take note that we will be contacting only those candidates that have been selected for the next steps.
Please submit your resume
by email to inkentmt.resume@gmail.com
NO PHONE CALLS PLEASE
Equity, Diversity and Inclusion
Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.
Accessibility
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
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