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Customer Service Adviser
Employer
OK TIRE-STONY PLAINDate Posted
April 25, 2024Languages
English-
Location Stony Plain, AB
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Earnings $35,000.00 to $58,000.00 annually (to be negotiated)
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Work Hours 40 hours per week
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Position Permanent Full Time
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Vacancies 1  Vacancy
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Closing Date May 25, 2024
Employer
OK TIRE-STONY PLAIN
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Urban area
- Retail/wholesale establishment/distribution centre
- Automobile repair services
- Sales
Tasks
- Produce informational materials to increase awareness of services available
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Professionalism in customer service
- Provide customer service
Type of product
Automotive parts and accessories
Computer and technology knowledge
- MS Outlook
- MS Word
Security and safety
- Basic security clearance
- Vulnerable sector check
- Reference required
Transportation/travel information
Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Repetitive tasks
- Standing for extended periods
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
Experience
2 years to less than 3 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- As per collective agreement
- Group insurance benefits
- Life insurance
Other benefits
Free parking available
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
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Interest in copying information to take orders for goods and services
- SOCIAL
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Interest in speaking with customers to respond to enquiries and emergencies
- innovative
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Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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