Job Order Detail

Description

Brandt is currently seeking a Customer Support Representative in the commercial vehicle industry for our Regina Customer Contact Center location.This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast.
The ideal candidate will have experience using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries
Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.

Duties & Responsibilities
Respond to parts pricing inquiries from customers through both phone, email and text channels
Accurately fulfill parts order requests from clients
Provide availability of inventory and shipping times to customers
Providing parts support and assistance for other Brandt field staff members
Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied

Required Skills:
Experienced  multitasker able to navigate multiple systems at the same time
Demonstrated ability to deliver the highest level of customer satisfaction
Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
Active listener able to understand customers through two-way engagement in order to respond to parts related requests and where needed provide recommendations and solutions
Ability to work as part of a team in a fast-paced environment
Strong written and verbal communication skills
Previous Heavy-duty truck industry experience would be considered an asset
Fluency in both French and English is considered an asset