Title of Position: 1 Customer Service Clerk
Operating Name: Active Chi Enterprise Ltd.
Address: 3170 Kingsway, Vancouver, BC V5R 5K1
Terms of employment: Full-time, year-round work
Active Chi Enterprise is a provider of natural health products. We are currently looking for a reliable customer service clerk to provide high-quality service to our customers.
Job Duties include:
• Provide information to customers by verifying and understanding requests
• Answer questions and offering assistance in regard to the products
• Initiate service by recording requests and forwarding to concerned department.
• Collect revenue by receiving and recording payments.
• Resolve billing problems by identifying the problem and explaining return/refund/exchange policies
• Access and maintain customer database
• Handle customer complaints and/or arrange for return, refund, whenever necessary
• may recommend changes to help improve quality results
• Update job knowledge by participating in educational opportunities, when available.
• Provide excellent customer service at all times
• Perform general office duties such as data entry, faxing, printing
• Perform any other related duties, as needed.
Wages: $27.50/hr. for 35 hrs/week
Location of work: In Office @Vancouver, BC
Language: English
Contact Information: Apply by email to vitacareers@yahoo.com and indicate in your subject line that you are applying for “Customer Service Clerk”
Qualifications:
• Completion of high school is required.
• Previous clerical, customer service, or any other related experience is preferred; but we will train the right candidate.
• Proficient in MS Office applications – Word, Outlook, Excel, etc
• Courteous, detail-oriented, and good problem solving skills
• Must be passionate about providing excellent customer service experience
While we thank all applicants for their interest, only those selected for an interview will be contacted. All applicants will be kept in strict confidence. We look forward to hearing from you!
Active Chi Enterprise Ltd. is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, we will do our best to provide reasonable accommodation for people with disabilities to support participation of candidates in all aspects of the recruitment process.
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