Employer : PT Protech Telecom LTD.
Location : 7642 Strachan Street Mission, BC V2V 3L3, Canada Job Title : User Support Technician
NOC Code : NOC 22221.
Positions Available : 1
Term : Permanent, Full Time.
Salary : $32.00/hour.
Start Date : As Soon As Possible.
Education : Secondary School.
Language : English.
Experience:
1 year to less than 2 years.
Essential Skills:
Reliability, Judgement, Organized, Flexibility, Team Player, Client Focus
Duties:
• To identify and document the issues encountered, speak with computer users who are having trouble both in person and by electronic means.
• Review user manuals, technical guides, and related documentation to investigate and implement solutions.
• Assist users with company systems, networks, and the Internet in reaction to issues that are detected.
• Provide assistance and training to users facing detected difficulties.
• Recognize and resolve technical issues.
• Take part in the software and application redesign process.
• Compile, arrange, and keep track of issues and their resolutions so that other Technical Support Analysts can refer to it.
• May supervise other technical support workers.
Please apply to ptprotechtelecom@gmail.com with your resume and cover letter.
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