Responsibilities:
1. Provide technical support to customers via phone, email, and chat.
2. Troubleshoot and resolve hardware and software issues.
3. Install and configure software and hardware components.
4. Maintain accurate records of customer interactions and resolutions.
5. Collaborate with cross-functional teams to identify and resolve technical issues.
6. Provide training and support to customers on new products and services.
7. Stay up to date with the latest trends and technologies in the coding education in-dustry.
8. Provide excellent customer service and ensure customer satisfaction.
Requirements:
1. Completion of a college program in computer science, computer programming, or network administration.
2. 2-3 years’ experience in providing technical support to customers via phone, email, and chat.
3. Knowledge of computer hardware and software components.
4. Excellent communication and interpersonal skills.
5. Strong analytical and problem-solving skills.
6. Ability to work independently and as part of a team.
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