Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Salary
28.85 to 30.00 hourly (To be negotiated) / 35 to 40 hours per Week
Vacancy
1 position, Permanent, Full-Time
Hours of work
Morning, Day ,Evening
Responsibilities and Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Experience and specialization
Computer and technology knowledge
Networking software
Networking hardware
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Communication software
MS Office
MS Windows
Wireless networks
Additional information
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Personal suitability
Accurate
Client focus
Excellent oral communication
Initiative
Organized
Team player
Ability to multitask
Time management
How to Apply
By email
brainwaveai@outlook.com
By mail
7025 Tomken Road
Mississauga, ON
L5S 1R6
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