Employer: Eye Care Optical Ltd.
Eye Care Optical Ltd. located in Calgary, AB is looking for the suitable individual for Customer service manager position for its Calgary, AB location. The details are as follows:
Job title: Customer service manager
NOC: 60020
Number of Positions: 1
Work Location: Calgary, AB
Language: English
Work Hours: 40.00 hours per week
Wages: $48.08 CAD per hour
Duration of Job: Full time, Permanent
Benefits: Worksafe BC and Stat Holidays
Main duties
• Develop and implement strategies to enhance customer service and ensure a positive customer experience throughout the store.
• Monitor customer feedback and satisfaction levels, taking proactive measures to address any issues and continuously improve service quality.
• Collaborate with other departments to ensure seamless coordination and resolution of customer inquiries, complaints, and requests.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales, and implement marketing strategies.
• Develop and enforce customer service policies and procedures, ensuring consistency and adherence to established standards
• Stay updated on industry trends and best practices in customer service, incorporating innovative approaches to enhance service delivery.
• Implement and maintain customer service metrics and performance indicators to measure departmental success and identify areas for improvement.
• Analyze customer data and feedback to identify patterns and trends, providing insights and recommendations to management for strategic decision-making.
• Foster a customer-centric culture within the organization, emphasizing the importance of exceeding customer expectations and building long-term customer relationships
• Other tasks required by director.
Employment requirements
• Completion of secondary school is required.
• At least 2 years of experience at customer service, management or sales marketing.
• Completion of a diploma program in related field would be an asset.
• Good at communication and exchanges.
• Exceptional time management skills, attention to detail, team player and leadership skills.
• Ability to multi- task, independence and prioritise multiple projects.
Others:
Position available and open to:
• Veterans of the Canadian Armed Forces
• Visible minorities
• Persons with disabilities
• Indigenous people
• Newcomers to Canada
• Seniors
How to apply:
No phone call, please kindly send the resume to the following email. eyecare207@gmail.com
Only qualified candidate will be contacted.
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