• Location: Mississauga, ON L5S 0A7
• Salary: $32.00 hourly / 35 hours per Week
• Terms of employment: Permanent employment, Full time
• Start date: As soon as possible
• Vacancies: 1 vacancy
• Employment Group: Indigenous people, Persons with disabilities, Newcomers to Canada, Older workers, Veterans, Visible minorities, Youth
Overview
Languages: English
Education: Bachelor's degree
Experience: 2 years to less than 3 years
Work setting: Consulting firm
Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision: 1 to 2 people
Experience and specialization
Computer and technology knowledge
• Android
• Information Technology Infrastructure Library (ITIL)
• Shell script
• MAC
• Linux
• Unix
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• 3D graphic software
• Image editing software
• Programming software
• Website creation and management software
• Business diagram software
• Mapping and data visualization software
• Database software
• Software development
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• Oracle
• SQL
• Spreadsheet
• Visual Basic
• XML
Additional information
Security and safety: Criminal record check
Transportation/travel information: Public transportation is available
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
How to apply
By email: hiringgpc@gmail.com
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