Job Order Detail

Description

Student Position for Summer 2024

**To be considered for this position, you must currently be a student attending a post-secondary education, who is returning to school in Fall 2024.**

The Service Desk Technician Summer Student, reports to the Team Manager, Technical Support (Desk Side Services) and is responsible to provide front-line support and guidance to SCIC staff on basic technical issues. In addition, the Summer Student will also support the IT Inventory coordinator by assisting with IT inventory control.    
WHAT YOULL DO:
IT Inventory Support
Provide support in managing IT inventory by receiving, logging and tracking of new IT equipment.
Assist with inventory counts in the inventory management system, ensuring accuracy and proper documentation.
Assist in the preparation and organization of equipment for deployment or disposal.
Maintain cleanliness and organization of the IT storage areas.
Support the IT Inventory Co-Ordinator with audits and reporting.
Service Desk Support
Respond to basic IT inquiries, troubleshooting and provide guidance to staff in the use of computers, equipment, hardware and software.
Assist in user account management tasks such as password resets.
Help prepare and distribute IT-related documentation or guidelines.
Support the set-up of computer hardware and installing/configuring software for new or existing employees.
Support the Service Desk team in collecting user feedback to drive continuous improvement initiatives.
Record all calls placed to the Service Desk by creating incident reports and requests for service.
Use Remote Desktop Connection software to connect to staff computer systems in order to troubleshoot and resolve issues.
Determine when system errors are universal to the corporation - troubleshoot and report problem to Service Desk or Inventory Control for corrective action.