IT Team Leader (various disciplines)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** IMPORTANT: Candidates who applied in process 19-CSA-EA-84502 / CSA19J-021206-000005 don't need to apply again. ***

Various disciplines:
- Team Leader, IT Security
- Team Leader, Asset Management
- Team Leader, User Support
- Team Leader, Application Development/Database and Data Administration
- Team Leader, Corporate Applications Administration

Testing will be held in the weeks following the end of the posting.

Candidates assessed in our previous CS-03 process Team Leader, User Assistance, 17-CSA-EA-83671 will have the option of transferring their results to the assessments in this process. Please note that you must apply to this process to be considered.

HOW TO APPLY
When submitting your application, you will have to answer questions regarding the education and experience requirements. You MUST CLEARLY DEMONSTRATE with clear and specific examples how you meet these requirements, to specify the exact period (month/year to month/year) and to provide sufficient information to allow the selection committee to assess the depth and breadth of experience in terms of qualifications sought. It is NOT sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Information provided throughout your application MUST BE SUPPORTED IN YOUR RESUME. Failure to provide this information in the requested format will result in your application being rejected.

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Some of the benefits for applicants include that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications to the hiring manager, and
- verify the status of your application and notification(s), at any time

Duties

Here is an overview of some of the tasks for each discipline.

Team Leader, IT Security:
- Leads the investigation of security incidents/violations and implementation of corrective actions. Leads the analysis, selection and delivery of Secure Electronic Service Delivery (SESD) initiatives including the provision of digital signatures and encryption for electronic communications.
- Provides technical advice, guidance and training to clients and acts as a subject matter specialist on the development of IT risk and security, and SESD processes and tools.

Team Leader, Asset Management:
- Coordinate the analysis and development of standards for the software and computer equipment used by the Agency staff and that are part of the information technology infrastructure, including the workstation and server operating systems, telecommunication equipment and software, workstations and laptops, and productivity and specialized software.
- Coordinate the analysis and approval of IT asset purchase requisitions from clients while ensuring their compatibility with the Agency’s technology infrastructure and their compliance with the current policies for their use; coordinate the purchase and deployment of workstations and peripherals and manage their life cycles; coordinate the deployment of software and security patches on the Agency’s workstations.

Team Leader, User Support:
- Manage and coordinate an information technology help desk for all Agency sites, establish standards and develop processes to increase work effectiveness and the productivity of human resources.
- Develop the operational and strategic plans; establish short- and medium-term plans and objectives with colleagues from other IT sectors in order to define the projects, responsibilities and work plans associated with user requests.

Team Leader, Application Development/Database and Data Administration:
- Supervise working teams and lead project teams in the design, development, testing, implementation, integration and update of IT applications and databases on behalf of clients.
- Conduct impact analyses and feasibility studies or ensure the coordination of such studies with respect to the IT application and database needs and produce supporting reports and technical documents; recommend options and solutions to meet the needs of the clientele.

Team Leader, Corporate Applications Administration:
- Leads projects and provides advisory services and functional leadership through subject matter expertise to members of project teams composed of technical staff and contractors on technological issues affecting the development, implementation, integration or maintenance of IT applications and databases; manages funds allocated to projects.
- Provides technical advice to clients for the selection, design, development, delivery, installation, integration and maintenance of IT applications, databases, software and tools.

Work environment

The Canadian Space Agency (CSA), a stimulating environment, is committed to leading the development and application of space knowledge for the benefit of Canadians and humanity.

Besides being a stimulating environment, the CSA offers several interesting amenities:
- gym (badminton, squash, exercises classes);
- library;
- daycare;
- cafeteria;
- free parking.

The Information Management team at the CSA is a united, competent, multidisciplinary team at the heart of the organization.

We look forward to welcoming you to the team!

Intent of the process

This process will be used to staff 2 permanent positions. A pool of qualified or partially assessed candidates will be established and could be used to staff similar positions whose length, linguistic profiles and security profiles may vary.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another field relevant to the position to be staffed.

Notes:
Indeterminate incumbents of CS positions on May 10, 1999, who do not possess the education level prescribed above, meet the minimum standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard prescribed above whenever this standard is called for when staffing positions in the CS group.

The candidate must provide a diploma confirming that the courses taken by the candidate correspond to two years in a post-secondary education program. The diploma must be issued by a recognized educational institution (e.g. community college, CEGEP or university). The candidate will be asked to present this diploma during the interview.

Degree equivalency

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EXPERIENCE:
• Recent* and significant** work experience in solving computer problems in an information technology (IT) environment.
• Recent* experience in the development and implementation of (IT) processes or procedures.
• Experience in the development of advice and recommendations for management*** on IT activities.

*Recent experience is defined as an experience generally acquired within the past five (5) years.
**Significant experience is defined in terms of the breadth, scope and complexity of an experience acquired through the full-time accomplishment of tasks associated with an IT environment for a period of approximately two (2) years.
***Management is defined as a supervisor level or more.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
CBC/CBC
BBB/BBB

Information on language requirements

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ABILITIES/SKILLS:
• Ability to oversee a work team.
• Ability to analyze and make recommendations.
• Ability to develop and implement service standards.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Leadership
• Effective interpersonal skills
• Judgement
• Customer service oriented

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
• College diploma from a recognized academic institution in computer science, information technology, information management or another field relevant to the position to be staffed.
• University diploma from a recognized academic institution in computer science, information technology, information management or another field relevant to the position to be staffed.
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CERTIFICATION
• ITIL (Information Technology Infrastructure Library) certification
• Project Management Professional (PMP) certification
• All relevant certifications in the IT field

Degree equivalency

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EXPERIENCE :
• Significant experience** in the oversight of work teams related to information technology support services.
• Experience in the development of operational or strategic plans related to information technology support services.
• Significant experience** in IT project management.
• Significant experience** in the coordination of IT security activities or in the establishment of IT security programs (risk analysis, protective measures, vulnerability management, encryption, monitoring, etc.)
• Significant experience** in the design, development, installation, maintenance and support expertise of commercial systems and in-house applications.
• Significant experience** in the analysis of the clients’ operational requirements to meet their needs.

**Significant experience is defined in terms of the breadth, scope and complexity of an experience acquired through the full-time accomplishment of tasks associated with an IT environment for a period of approximately two (2) years.
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Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

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OPERATIONAL REQUIREMENTS
• Occasional travel might be required.
• Overtime might be required.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates must be available for a written exam or for an interview when invited.

Candidates’ qualifications may be assessed by various tests, interview and/or references.

Assets qualifications (others qualifications) could be used at the preselection phase.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information